Remote IT Service & Major Incident Lead

Valatam; Quilmes; Remote; ARS 139,086,000 - 185,448,000; Full time

Benefits offered by this job

Be Well program

Hybrid-friendly culture

Job summary

Kyndryl is seeking an experienced IT Operations professional to lead ITIL-based service management, incident and major incident handling, and change/problem coordination. You’ll triage issues, coordinate across resolver teams, and drive improvements in monitoring and reporting.

Ideal candidates bring strong communication skills and a track record of restoring services quickly in hybrid/international environments. Remote-friendly with a focus on service excellence.

Qualifications

• Typically 3–5 years of IT operations or service management experience.
• Hands-on incident and major-incident experience with cross-team coordination.
• Knowledge of ITIL practices and related tooling used in production environments.
• Familiarity with monitoring, alerting, and observability platforms.

Responsibilities

• Apply ITIL principles daily and ensure process compliance with rapid service restoration.
• Act as Major Incident Manager, coordinating bridges and communications.
• Triaged incidents, prioritized work, and escalated where needed.
• Support Change and Problem Management with root-cause analysis and action tracking.
• Facilitate post-incident reviews and maintain evidence timelines.
• Monitor events, improve alerting, and drive reduction of alert fatigue.
• Prepare service reports and engage stakeholders across teams.

Skills

ITIL concepts

Incident management

Major incident

Change management

Problem management

Monitoring & observability

Stakeholder comms

Education

ITIL 4 Foundation (preferred)

Tools

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Kyndryl is seeking an experienced IT Operations professional to lead ITIL-based service management, incident and major incident handling, and change/problem coordination. You’ll triage issues, coordinate across resolver teams, and drive improvements in monitoring and reporting.

Ideal candidates bring strong communication skills and a track record of restoring services quickly in hybrid/international environments. Remote-friendly with a focus on service excellence.