Remote Major Incident & ITIL Lead

Accenture Plc; Buenos Aires; Remoto; ARS 139.086.000 - 185.448.000; Tempo pieno

Descrizione del lavoro

Kyndryl is seeking an IT Operations/Service Management professional for a fully remote role based in Buenos Aires, Argentina. You will apply ITIL practices across incident, problem, and change management, coordinate cross‑functional resolution efforts, and drive timely communications to stakeholders.

The role emphasizes structured triage, escalation, and post‑incident reviews, with a focus on restoring services and preventing recurrence in a multinational environment.

Competenze

• Typically 3-5 years of experience in IT operations or IT service management.
• Experience applying ITIL practices in a production environment.
• Strong incident management and communication skills.

Mansioni

• Apply ITIL principles in daily service operations, balancing process compliance with fast restoration.
• Act as Major Incident Manager for on‑call rotations, coordinating bridge discussions and updates.
• Coordinate troubleshooting across resolver teams with clear ownership and timelines.
• Support Change Management with incident impact and rollback information.
• Facilitate root‑cause analysis and trend reviews in Problem Management.
• Prepare service reports and stakeholder updates with data and observations.

Strumenti

ITIL

Incident Management

Major Incident

Problem Management

Change Management

Monitoring & Event Mgmt

ServiceNow

Escalation Mgmt

Descrizione del lavoro

Kyndryl is seeking an IT Operations/Service Management professional for a fully remote role based in Buenos Aires, Argentina. You will apply ITIL practices across incident, problem, and change management, coordinate cross‑functional resolution efforts, and drive timely communications to stakeholders.

The role emphasizes structured triage, escalation, and post‑incident reviews, with a focus on restoring services and preventing recurrence in a multinational environment.