Senior IT Service & Incident Management Lead

1250 Kyndryl Argentina S.R.L.; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

Kyndryl Argentina is seeking an experienced ITIL & Service Management Lead to optimize incident response, change execution, and problem management across mission-critical services. You will coordinate triage, drive major incident communication, and collaborate with resolver teams to restore services quickly.

You will also contribute to post-incident reviews and ensure continuous improvement by documenting findings and actionable follow-ups with stakeholders.

Qualifications

• Apply ITIL principles in daily service operations.
• Maintain traceability across incidents, problems, changes, monitoring, and events.

Responsibilities

• Manage day-to-day incidents within agreed service levels and act as Major Incident Manager.
• Coordinate triage and troubleshooting across resolver teams with clear ownership.
• Support change reviews with operational input on impact, dependencies and readiness.
• Identify and document major or high-risk incidents and raise problem records.
• Facilitate post-incident reviews and ensure follow-up actions.

Skills

ITIL

Incident management

Major incident management

Triage coordination

Change management

Problem management

Job description

Kyndryl Argentina is seeking an experienced ITIL & Service Management Lead to optimize incident response, change execution, and problem management across mission-critical services. You will coordinate triage, drive major incident communication, and collaborate with resolver teams to restore services quickly.

You will also contribute to post-incident reviews and ensure continuous improvement by documenting findings and actionable follow-ups with stakeholders.