Remote IT Service Ops Lead & Major Incident Champion

Anyone Ai Inc.; Quilmes; Remoto; ARS 1.800.000 - 2.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work environment

Be Well program

Descrizione del lavoro

Kyndryl is seeking an experienced Incident Manager to lead ITIL‑based operations and major incident responses from a fully remote base in Argentina. You will coordinate triage, escalation, and restoration efforts across multiple teams, ensuring rapid service recovery and clear communications.

The role requires hands‑on incident management, problem management exposure, and strong collaboration with stakeholders. A background with ServiceNow ITSM and monitoring tools is highly valued.

Competenze

• Typically 3–5 years of experience in IT operations, IT support, or IT service management.
• Working knowledge of ITIL and applying ITIL practices in production.
• Hands‑on experience managing incidents, including prioritization, escalation, restoration, and stakeholder communication.
• Demonstrable Major Incident Management experience, leading or co‑leading bridges.
• Ability to perform technical triage and coordinate troubleshooting across several domains.
• Exposure to Problem Management, Change Management, and monitoring concepts.
• Clear written and verbal communication skills for business and leadership audiences.

Mansioni

• Apply ITIL principles in daily service operations, balancing process compliance with speed to restore service.
• Act as Major Incident Manager for assigned services or on‑call rotations, coordinating bridge events and communications.
• Coordinate troubleshooting across resolver teams with clear ownership and timelines.
• Support Change Management with incident‑related reviews, impacts, and rollback data.
• Identify major or recurring incidents and raise problem records with timelines and context.
• Facilitate root‑cause analysis sessions and track corrective actions to completion.
• Produce service reports and communicate updates to stakeholders.

Conoscenze

ITIL

Major Incident Mgmt

Incident Mgmt

Problem Management

ServiceNow

Monitoring

Stakeholder comm

Communication

Formazione

ITIL 4 Foundation

Strumenti

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Descrizione del lavoro

Kyndryl is seeking an experienced Incident Manager to lead ITIL‑based operations and major incident responses from a fully remote base in Argentina. You will coordinate triage, escalation, and restoration efforts across multiple teams, ensuring rapid service recovery and clear communications.

The role requires hands‑on incident management, problem management exposure, and strong collaboration with stakeholders. A background with ServiceNow ITSM and monitoring tools is highly valued.