Remote IT Operations & Incident Leader

YO AI Labs; Quilmes; Remoto; ARS 108.178.000 - 169.994.000; Tempo pieno

Vantaggi offerti da questo lavoro

Be Well program

Hybrid-friendly culture

Descrizione del lavoro

Kyndryl is seeking an IT Operations professional to manage ITIL processes, incidents, and major incidents in a remote role based in Argentina. You will coordinate triage, guide cross-team troubleshooting, and support change and problem management while communicating clearly with stakeholders.

The role emphasizes monitoring, incident reporting, and continual improvement across services, with a focus on resilience, observability, and collaboration across business units.

Competenze

• Typically 3–5 years in IT operations, IT support, or IT service management, including incident management.
• Hands-on experience applying ITIL practices in a production environment.
• Strong written and verbal communication for updates to leadership and stakeholders.
• Demonstrated Major Incident Management experience leading bridges with multiple teams.

Mansioni

• Apply ITIL principles across Incident, Problem, Change, Monitoring, and Event Management to ensure traceability and compliance.
• Act as Major Incident Manager, coordinating bridge calls, assigning roles, and driving restoration with clear owners.
• Coordinate initial triage to assess service impact and urgency, and guide cross-team troubleshooting with defined owners.
• Support change management by reviewing recent changes and providing impact and readiness input.
• Identify and raise major or recurring incidents as problems, driving root-cause analysis and corrective actions.
• Monitor dashboards and alerts to detect issues early and reduce alert fatigue, feeding data into triage and reviews.
• Prepare regular service reports covering incident volume, severity, restoration time, and trends for leadership.
• Build strong relationships with application, infrastructure, network, cloud, monitoring, service desk, vendors, and business teams.

Conoscenze

ITIL

Incident Management

Major Incident Management

Change Management

Problem Management

Monitoring & Observability

ServiceNow

Stakeholder communication

Event Management

Cross-functional collaboration

Strumenti

ServiceNow

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Descrizione del lavoro

Kyndryl is seeking an IT Operations professional to manage ITIL processes, incidents, and major incidents in a remote role based in Argentina. You will coordinate triage, guide cross-team troubleshooting, and support change and problem management while communicating clearly with stakeholders.

The role emphasizes monitoring, incident reporting, and continual improvement across services, with a focus on resilience, observability, and collaboration across business units.