Remote IT Incident & Service Ops Lead

Brightwheel; Quilmes; Remote; ARS 1,000,000 - 1,800,000; Full time

Job summary

Kyndryl is seeking an experienced IT operations professional to manage incidents, drive major incident bridges, and coordinate cross‑team troubleshooting. You will apply ITIL practices, support change and problem management, and leverage monitoring tools to improve service reliability.

You’ll communicate clearly with technical teams and business stakeholders, and contribute to post‑incident reviews and continuous improvement initiatives.

Qualifications

• Typically 3–5 years in IT operations, IT support, or IT service management with incident focus.
• Hands‑on incident and major incident management in production environments.
• Experience with ITIL frameworks and enterprise ITSM tooling (ServiceNow preferred).
• Strong written and verbal communication for updates to stakeholders.

Responsibilities

• Apply ITIL principles in daily service operations while balancing speed and compliance.
• Act as Major Incident Manager, lead bridges, coordinate updates and escalation.
• Coordinate triage and troubleshooting across resolver teams with clear ownership.
• Support Change Management and track post‑incident actions and reviews.
• Identify root causes and maintain known‑error records for faster restoration.
• Use monitoring data to drive faster diagnosis and raise improvement requests.
• Prepare service reports and engage stakeholders in reviews.

Skills

ITIL practices

Incident management

Major incident management

Troubleshooting coordination

Problem management

Monitoring & observability

ServiceNow ITSM

Tools

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Kyndryl is seeking an experienced IT operations professional to manage incidents, drive major incident bridges, and coordinate cross‑team troubleshooting. You will apply ITIL practices, support change and problem management, and leverage monitoring tools to improve service reliability.

You’ll communicate clearly with technical teams and business stakeholders, and contribute to post‑incident reviews and continuous improvement initiatives.