Remote Strategic Incident & Service Analytics Lead

Bluelightconsulting; Quilmes; Remote; ARS 1,000,000 - 2,000,000; Full time

Job summary

Kyndryl is seeking an experienced IT Operations professional to manage incidents, lead major incident bridges, and apply ITIL practices within a remote framework. You will coordinate triage across resolver teams, support change and problem management, and deliver clear updates to stakeholders while driving continuous improvement.

The role requires 3–5 years in IT operations or IT service management, with hands-on incident management experience and strong communication skills.

Qualifications

• 3–5 years in IT operations or IT service management.
• Hands-on incident and major incident management experience.
• Familiar with ITIL in production environments.
• Ability to coordinate cross-team troubleshooting and escalations.
• Experience with ITSM tools like ServiceNow.

Responsibilities

• Apply ITIL principles in daily incident and service operations.
• Lead major incident bridges, define roles, and drive restoration.
• Coordinate triage across resolver teams with clear owners.
• Support change and problem management with accurate data.
• Monitor events and produce incident reports for reviews.
• Communicate updates to stakeholders and leadership.
• Contribute to continuous improvement and post‑incident reviews.

Skills

ITIL

Incident Management

Major Incident Mgmt

Problem Management

Change Management

Monitoring & Event Mgmt

Service Reporting

Stakeholder Engagement

Clear communication

Tools

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Kyndryl is seeking an experienced IT Operations professional to manage incidents, lead major incident bridges, and apply ITIL practices within a remote framework. You will coordinate triage across resolver teams, support change and problem management, and deliver clear updates to stakeholders while driving continuous improvement.

The role requires 3–5 years in IT operations or IT service management, with hands-on incident management experience and strong communication skills.