Major Incident & ITSM Lead (Remote)

Entrepreneur Cooperative; Quilmes; Remote; ARS 69,543,000 - 100,451,000; Full time

Job summary

Kyndryl is seeking a skilled IT Operations professional for a fully remote role focused on ITIL and service management. You will manage incidents, lead major incident bridges, and coordinate cross-team troubleshooting to restore services quickly.

The role emphasizes process discipline, effective communications, and collaboration with stakeholders while ensuring service availability and performance in a remote, flexible environment.

Qualifications

• Typically 3-5 years in IT operations/support or ITSM, with 1-2 years in Incident or Major Incident Management.
• Hands-on experience applying ITIL practices in a production environment.
• Experience leading major incident bridges and coordinating multi-team responses.

Responsibilities

• Apply ITIL principles across Incident, Problem, Change, Monitoring, and Event Management.
• Manage day-to-day incidents, prioritization, escalation, and restoration within SLAs.
• Lead Major Incident bridges, establish roles, and drive restoration with clear updates.
• Coordinate troubleshooting across resolver teams and ensure evidence sharing.
• Support Change Management with rollback information and impact assessments.
• Produce regular service reports and communicate trends to stakeholders.

Skills

ITIL

Incident Management

Major Incident Management

Problem Management

Change Management

Monitoring & Observability

ServiceNow

Communication Skills

Stakeholder Management

Leadership

Tools

ServiceNow ITSM

Job description

Kyndryl is seeking a skilled IT Operations professional for a fully remote role focused on ITIL and service management. You will manage incidents, lead major incident bridges, and coordinate cross-team troubleshooting to restore services quickly.

The role emphasizes process discipline, effective communications, and collaboration with stakeholders while ensuring service availability and performance in a remote, flexible environment.