Remote IT Incident & Service Management Lead

Evox; Buenos Aires; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Kyndryl is seeking an experienced IT service management professional to lead incident and major incident management, triage coordination, and change activities in a fully remote role. You will drive problem management efforts, monitor events, and produce actionable service insights for leadership.

Join a flexible, hybrid-leaning environment where you will collaborate with global teams to restore services quickly and improve operational resilience across enterprise IT landscapes.

Qualifications

• 3–5 years in IT operations, IT support, or IT service management
• Experience in Incident or Major Incident Management
• Familiarity with ITIL practices in production
• Experience with monitoring, alerts, and observability concepts
• Experience with reporting and dashboards for service reviews

Responsibilities

• Apply ITIL principles in daily service operations
• Lead incident management and major incident bridges
• Coordinate triage and troubleshooting across resolver teams
• Support Change Management with incident-related inputs
• Identify major or recurring incidents and drive problem management actions
• Prepare post-incident reviews and action tracking
• Produce regular service reports and stakeholder updates

Skills

ITIL

Major Incident Management

Incident Management

Problem Management

Change Management

Monitoring & Event Management

ServiceNow ITSM

Observability Tools

Tools

ServiceNow ITSM

Dynatrace

Datadog

Splunk

Job description

Kyndryl is seeking an experienced IT service management professional to lead incident and major incident management, triage coordination, and change activities in a fully remote role. You will drive problem management efforts, monitor events, and produce actionable service insights for leadership.

Join a flexible, hybrid-leaning environment where you will collaborate with global teams to restore services quickly and improve operational resilience across enterprise IT landscapes.