Remote IT Incident & Service Lead

Mototech, Inc.; Quilmes; Remote; ARS 900,000 - 1,800,000; Full time

Job summary

Kyndryl is seeking an IT Operations professional to manage ITIL processes, incidents, and major incident responses in a flexible, remote-friendly environment. The role emphasizes structured problem solving, effective communication with stakeholders, and cross‑team collaboration to restore services quickly.

Responsibilities include triage, change coordination, monitoring, and reporting, with opportunities to lead incident bridges and drive continual improvement in enterprise-scale environments.

Qualifications

• Typically 3-5 years in IT operations, IT support, or ITSM.
• Hands-on incident, major incident, and problem management experience.
• Experience with ITIL practices and ServiceNow or similar ITSM tools.
• Strong written and verbal communication under pressure.

Responsibilities

• Apply ITIL principles to daily service operations and incident handling.
• Lead Major Incident Bridges and coordinate cross‑team response.
• Coordinate triage, escalation paths, and evidence gathering.
• Support change, problem, and monitoring activities across services.
• Produce regular incident and service reports for stakeholders.

Skills

ITIL

Incidents

Major Incidents

Problem Mgmt

Change Mgmt

Monitoring

Event Mgmt

ServiceNow

Communication

Stakeholder Mgmt

Education

ITIL 4 Foundation certification

Tools

ServiceNow

ITSM Tools

Job description

Kyndryl is seeking an IT Operations professional to manage ITIL processes, incidents, and major incident responses in a flexible, remote-friendly environment. The role emphasizes structured problem solving, effective communication with stakeholders, and cross‑team collaboration to restore services quickly.

Responsibilities include triage, change coordination, monitoring, and reporting, with opportunities to lead incident bridges and drive continual improvement in enterprise-scale environments.