Remote Major Incident & IT Operations Lead

Hustler Marketing Llc; Quilmes; Remote; ARS 139,086,000 - 185,448,000; Full time

Job summary

Kyndryl is hiring for a remote, full‑time IT Operations role focused on ITIL and service management practices. You will manage incidents, major incidents, changes, and problems, coordinating across multi‑discipline teams.

Strong communication and deep ITIL expertise are essential for success in a fast‑paced, customer‑facing environment. You will help maintain service reliability, drive root cause analysis, and contribute to continuous improvement through monitoring and structured reviews.

Qualifications

• Typically 3–5 years of experience in IT operations or IT service management.
• 1–2 years working directly in Incident or Major Incident Management.
• Hands-on incident management experience.
• Demonstrable experience applying ITIL practices in production.
• Experience with ITSM platforms such as ServiceNow.
• Clear written and verbal communication skills.
• Ability to work effectively under pressure and remain organized.

Responsibilities

• Apply ITIL principles across Incident, Problem, Change, Monitoring, and Event Management.
• Act as Major Incident Manager for assigned services or on-call rotations.
• Coordinate troubleshooting across resolver teams with clear ownership and timelines.
• Support Change Management with incident impact and rollback info.
• Lead root-cause analyses and track corrective actions.
• Monitor dashboards and alerting to detect issues and support quick diagnosis.
• Produce regular service reports and engage stakeholders.

Skills

ITIL knowledge

Incident management

Major incident management

Communication skills

Organizational skills

Problem management

Monitoring & observability

Education

ITIL certification (preferred)

Experience with ITSM tools (ServiceNow)

Tools

ServiceNow ITSM

Job description

Kyndryl is hiring for a remote, full‑time IT Operations role focused on ITIL and service management practices. You will manage incidents, major incidents, changes, and problems, coordinating across multi‑discipline teams.

Strong communication and deep ITIL expertise are essential for success in a fast‑paced, customer‑facing environment. You will help maintain service reliability, drive root cause analysis, and contribute to continuous improvement through monitoring and structured reviews.