Remote Strategic Incident & Service Management Lead

Tryjeeves; Quilmes; Remote; ARS 2,800,000 - 4,000,000; Full time

Job summary

Kyndryl is seeking a seasoned IT Operations & Service Management professional to drive ITIL‑based incident and problem management across enterprise services. You will coordinate triage, lead major incidents, and partner with multiple teams to restore services quickly.

Applicants should have strong incident management experience, ITIL knowledge, and hands‑on command of monitoring tools. This remote role offers a hybrid‑friendly culture and opportunities for continuous learning.

Qualifications

• Typically 3–5 years in IT operations, IT support, or IT service management.
• Working knowledge of ITIL and practical application in a production environment.
• Hands‑on experience managing incidents, including prioritization, escalation, restoration, and stakeholder communication.
• Demonstrable Major Incident Management experience, leading incident bridges with multiple teams.
• Ability to perform technical triage and coordinate troubleshooting across several technology domains.

Responsibilities

• Apply ITIL principles to daily service operations, balancing process compliance with speed to restore service.
• Lead incident, major incident, and change management processes.
• Coordinate triage and troubleshooting across resolver teams with clear ownership and timelines.
• Contribute to post‑incident reviews, actions, and problem management follow‑ups.
• Produce regular service reports covering incident volume, severity, and restoration performance.
• Monitor services using dashboards and observability tools to detect issues early and diagnose quickly.
• Flag recurring issues and contribute to continual improvement initiatives.

Skills

ITIL knowledge

Incident mgmt

Major incident mgmt

Troubleshooting coordination

Communication skills

Tools

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Kyndryl is seeking a seasoned IT Operations & Service Management professional to drive ITIL‑based incident and problem management across enterprise services. You will coordinate triage, lead major incidents, and partner with multiple teams to restore services quickly.

Applicants should have strong incident management experience, ITIL knowledge, and hands‑on command of monitoring tools. This remote role offers a hybrid‑friendly culture and opportunities for continuous learning.