Remote Major Incident Lead – ITIL & Service Management

Prolific; Quilmes; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Kyndryl is seeking a capable IT Operations professional for remote work. You will apply ITIL principles, manage incidents including major incidents, coordinate cross-functional troubleshooting, and support change and problem management. Strong monitoring, reporting, and stakeholder communication are essential for this role.

Join a flexible, hybrid-friendly culture focused on growth, learning, and delivering reliable, scalable technology services for clients worldwide.

Qualifications

• Typically 3–5 years of IT operations, IT support, or IT service management.
• Hands-on ITIL; practical experience applying ITIL in production environments.
• Experience managing incidents, prioritization, escalation, restoration, and stakeholder communication.
• Demonstrated Major Incident Management leadership with multiple technical teams.
• Ability to perform technical triage and coordinate cross-domain troubleshooting.
• Exposure to Problem Management with root-cause analysis and action tracking.
• Familiarity with monitoring/observability; able to use tools to detect incidents.

Responsibilities

• Apply ITIL principles in daily service operations while balancing process compliance with speed to restore service.
• Act as Major Incident Manager for assigned services or on-call rotations; lead bridge and updates.
• Coordinate troubleshooting across resolver teams with clear ownership and timelines.
• Support Change Management by providing impact, dependencies, and readiness input.
• Identify major/high-risk incidents and facilitate root-cause analyses with structured methods.
• Utilize monitoring dashboards and alerts to detect issues and support faster diagnosis.
• Produce service reports and engage stakeholders with incident and problem updates.

Skills

ITIL

Incident management

Major incident

Problem management

Change management

Monitoring & events

Stakeholder engagement

Communication skills

Tools

ServiceNow

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Kyndryl is seeking a capable IT Operations professional for remote work. You will apply ITIL principles, manage incidents including major incidents, coordinate cross-functional troubleshooting, and support change and problem management. Strong monitoring, reporting, and stakeholder communication are essential for this role.

Join a flexible, hybrid-friendly culture focused on growth, learning, and delivering reliable, scalable technology services for clients worldwide.