Remote Guest Experience Specialist

Celebrity Cruises; Municipio de Juan José Castelli; Remote; ARS 46,491,000 - 65,088,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Job summary

Celebrity Cruises is seeking a friendly and professional Customer Service Representative for a remote position. The role focuses on assisting customers with inquiries, reservations, and general support, while upholding a positive customer experience across channels.

The ideal candidate will have strong verbal and written communication skills, the ability to handle multiple tasks, and experience with CRM systems.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, sales, travel, or administrative work preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize.
• Comfortable with computers, email, CRM systems, and digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are met.
• Maintain accurate customer records in company systems.
• Escalate complex issues to appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Customer service mindset

Multitasking

Organizational skills

CRM experience

Team player

Education

High school diploma

Tools

CRM systems

Email

Office software

Job description

Celebrity Cruises is seeking a friendly and professional Customer Service Representative for a remote position. The role focuses on assisting customers with inquiries, reservations, and general support, while upholding a positive customer experience across channels.

The ideal candidate will have strong verbal and written communication skills, the ability to handle multiple tasks, and experience with CRM systems.