Senior Front Desk & Guest Experience Lead

Celebrity Cruises; Buenos Aires; Presencial; ARS 92.241.000 - 146.048.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a Front Desk Manager to lead the Guest Relations Front Desk operations aboard a premium ship. You will partner with hotel and marine departments to deliver personalized, memorable guest experiences, while driving guest satisfaction, staff development and financial accountability.

Key requirements include 4+ years in a Front Desk Managerial or General Manager role in upscale hospitality, strong leadership and communication skills, and the ability to manage 100+ guests

Formación

• More than 4 years of Front Desk Managerial or General Manager experience in a boutique or 4–5-star hotel.
• Experience handling 100+ guests in a 4–5-star environment.
• Experience supervising 30+ team members in Guest Services.
• Willingness to work under pressure.
• Multilingual ability preferred: Spanish, Italian, Portuguese, French or German.

Responsabilidades

• Owns all Front Desk Team results, development, training and analytics to ensure quality guest service.
• Liaisons between Front Desk and all hotel and marine departments to anticipate guest needs and expectations.
• Maintains professionalism, emergency preparedness and overall Front Desk efficacy both back and front of house.

Conocimientos

Leadership

Communication

Organizational skills

Decision making

Guest service

Hospitality

Team supervision

Descripción del empleo

Celebrity Cruises is seeking a Front Desk Manager to lead the Guest Relations Front Desk operations aboard a premium ship. You will partner with hotel and marine departments to deliver personalized, memorable guest experiences, while driving guest satisfaction, staff development and financial accountability.

Key requirements include 4+ years in a Front Desk Managerial or General Manager role in upscale hospitality, strong leadership and communication skills, and the ability to manage 100+ guests