Customer Experience Specialist - Life Sciences

Celebrity Cruises; Buenos Aires; Remote; ARS 1,339,000 - 2,009,000; Full time

Job summary

Celebrity Cruises is seeking a Customer Experience Specialist to manage day-to-day customer support, handle inquiries, and coordinate resolutions with internal teams. The role emphasizes English proficiency, strong communication, and effective use of CRM tools within logistics or service contexts.

The candidate will log and track tickets, maintain thorough records, and ensure timely responses and resolutions while identifying improvement opportunities to prevent recurring issues.

Qualifications

• English proficiency is mandatory.
• Experience in customer service or operations support.
• Experience with tickets, case tracking, or CRM tools.
• Ability to manage multiple requests and priorities.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office; able to learn new systems.
• Strong organizational skills; ownership through closure.
• Preferred: studies in Logistics, International Trade, or Business Administration.
• Experience in pharmaceutical logistics or regulated environments is a plus.

Responsibilities

• Receive, log, and manage customer support tickets.
• Assess cases and prioritize based on urgency and impact.
• Resolve requests or coordinate with internal teams.
• Keep customers informed on progress and next steps.
• Escalate critical issues promptly when needed.
• Document case closure and maintain records.
• Meet response and resolution times per internal procedures.
• Identify recurring issues and suggest improvements.

Skills

Customer service

CRM systems

Multitasking

Communication

Problem solving

Empathy

Attention to detail

Ownership

Time management

Education

Logistics studies

Tools

CRM tools

Microsoft Office

Job description

Celebrity Cruises is seeking a Customer Experience Specialist to manage day-to-day customer support, handle inquiries, and coordinate resolutions with internal teams. The role emphasizes English proficiency, strong communication, and effective use of CRM tools within logistics or service contexts.

The candidate will log and track tickets, maintain thorough records, and ensure timely responses and resolutions while identifying improvement opportunities to prevent recurring issues.