Guest Experience Concierge

Celebrity Cruises; Buenos Aires; Presencial; ARS 46.120.000 - 64.569.000; Jornada completa

Descripción de la vacante

Celebrity Cruises seeks a Junior Guest Relations Officer to own guest interactions and ensure seamless premium service aboard the ship. You will liaise between guests and Hotel and Marine Departments, proactively anticipating needs and delivering memorable experiences.

You must excel in hospitality, communication and organization, with a calm, professional approach to escalated concerns and emergencies. Previous shipboard guest services experience is a plus.

Formación

• Outstanding hospitality, communication and organizational skills.
• Ability to speak English clearly and cordially with guests.
• Conversational proficiency in Spanish, Portuguese, Italian, French or German.
• 2–3 years front desk/reception experience in 4– or 5-star hotel.

Responsabilidades

• Maintains professionalism and emergency preparedness within stateroom services and supports operations.
• Responds to escalated guest concerns in a respectful, proactive manner.
• Champions administrative tasks and tracks guest metrics and sentiment.
• Leads by example, keeping guest and crew areas clean and orderly.

Conocimientos

Hospitality

Communication

Organizational skills

Multilingual (ES/PT/IT/FR/DE)

Descripción del empleo

Celebrity Cruises seeks a Junior Guest Relations Officer to own guest interactions and ensure seamless premium service aboard the ship. You will liaise between guests and Hotel and Marine Departments, proactively anticipating needs and delivering memorable experiences.

You must excel in hospitality, communication and organization, with a calm, professional approach to escalated concerns and emergencies. Previous shipboard guest services experience is a plus.