Spanish-speaking Remote Support Specialist (L1)

SupportYourApp; Córdoba; Remoto; ARS 20.696.000 - 31.044.000; Tempo integral

Resumo da vaga

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding service for a Spanish tire retailer. You will handle inquiries via email with Freshdesk, manage order changes and tracking, and process about 80 tickets daily while maintaining high quality.

The role is fully remote with USD compensation. Fluent Spanish and English (C1+), 12+ months of customer support experience, and a reliable home internet connection are required.

Qualificações

• 12+ months of customer support experience.
• Fluent Spanish and English (C1+).
• Knowledge of Freshdesk or similar ticketing systems.

Responsabilidades

• Handle ~80 tickets per day with high quality.
• Communicate with clients via email and collaborate with internal teams.
• Follow SOPs and protect customer data.

Conhecimentos

Bilingual Spanish/English

Customer support experience

Attention to detail

Ferramentas

Freshdesk

Descrição da vaga

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding service for a Spanish tire retailer. You will handle inquiries via email with Freshdesk, manage order changes and tracking, and process about 80 tickets daily while maintaining high quality.

The role is fully remote with USD compensation. Fluent Spanish and English (C1+), 12+ months of customer support experience, and a reliable home internet connection are required.