Remote Global Customer Support Specialist

Marketfully; Ciudad de Mendoza; Remote; ARS 55,635,000 - 83,452,000; Full time

Benefits offered by this job

Home office stipend

Referral bonuses

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to join a global, fully remote team and deliver exceptional service in Spanish and English. You will manage inquiries via email (Freshdesk) for a Spanish tire retail client, maintain high ticket quality, and work with cross-functional teams to resolve issues while protecting customer data.

The role emphasizes strong communication, attention to detail, and a proactive, customer-centric mindset in a fast-paced, international environment.

Qualifications

• 12+ months of experience in customer support.
• Excellent Spanish and English (C1+), written and spoken.
• Strong research skills and attention to detail.

Responsibilities

• Deliver outstanding customer support via email (Freshdesk).
• Handle requests including order changes, proofs of payment, and tracking.
• Process tickets efficiently while maintaining high quality standards.
• Follow internal SOPs and procedures.
• Collaborate with internal teams and team leads for timely resolutions.
• Protect customer data with care and security.
• Uphold customer happiness practices and KPI targets.

Skills

Bilingual Spanish-English

Customer-focused

Detail-oriented

Tools

Freshdesk

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via email (Freshdesk) for a Spanish tire retail company;
• Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking;
• Process around 80 tickets per day while maintaining high quality standards;
• Follow internal procedures and SOPs;
• Collaborate with internal teams and Team Leads to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

• Excellent Spanish and English (C1 or higher), both written and spoken;
• At least 12 months of experience in customer support;
• Hands-on experience with Freshdesk;
• Strong attention to detail and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and to collaborate with us!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Customer Support Representative | SaaS Industry | 100% remote

We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are looking for a key team member in Latin America to be the first point of contact for their customers and help keep their projects moving.

What We're Looking For

We're seeking a Customer Support Representative who is friendly, reliable, and professional, and who enjoys solving problems rather than just following scripts.

This is a primarily phone-based