Remote Field Tech Support Engineer - Kubernetes & AI Vision

DB Financial; Buenos Aires; Remote; ARS 121,271,000 - 166,748,000; Full time

Job summary

DB Financial is seeking a highly technical Tier 2/3 Technical Support Engineer for an AI vision platform running on Kubernetes, serving enterprise customers. This fully remote role targets LATAM-based candidates and requires overlap with US East Coast business hours.

You will troubleshoot Kubernetes deployments, reproduce customer environments, manage support tickets, and collaborate with Engineering, Sales, and Customer Success to drive timely resolutions.

Qualifications

• 2+ years of technical support experience, preferably Tier 2/3.
• Strong hands-on Kubernetes in production environments.
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS, AWS, Azure).
• Strong troubleshooting across software, infra, networking, and distributed systems.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication.
• Ability to independently investigate complex technical issues and collaborate with engineering.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Skills

Kubernetes

Cloud certification

Troubleshooting

Customer communication

English

Education

Kubernetes certification (CKA/CKAD/CKS) or cloud cert

Job description

DB Financial is seeking a highly technical Tier 2/3 Technical Support Engineer for an AI vision platform running on Kubernetes, serving enterprise customers. This fully remote role targets LATAM-based candidates and requires overlap with US East Coast business hours.

You will troubleshoot Kubernetes deployments, reproduce customer environments, manage support tickets, and collaborate with Engineering, Sales, and Customer Success to drive timely resolutions.