Remote Field Specialist – Kubernetes & AI Vision Support

Scale Up Recruiting Partners

Buenos Aires

Remote

ARS 90,873,000 - 151,455,000

Full time

3 days ago

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Job summary

Scale Up Recruiting Partners is seeking an AI Vision Platform Technical Support Engineer with 2+ years in technical support and strong Kubernetes expertise. This fully remote position targets LATAM-based candidates who can align with US East Coast business hours.

Onboarding emphasizes platform learning, certification, and collaboration with senior engineers. Responsibilities include Tier 2/3 support for enterprise deployments, troubleshooting across software, infrastructure, and networking, and

Qualifications

2+ years of technical support experience, preferably Tier 2/3.
Strong hands-on Kubernetes experience in production environments.
At least one relevant Kubernetes or cloud certification (CKA/CKAD/CKS or AWS/Azure).
Strong troubleshooting across software, infrastructure, networking, and distributed systems.
Experience interacting with customers in a technical capacity and clear English communication.

Responsibilities

Provide Tier 2/3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets and collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive resolutions.
Clearly communicate technical findings, workarounds, and resolutions to customers.