Remote Field Tech Support Engineer - Kubernetes & AI Vision

Yo Ai Labs; Buenos Aires; Remote; ARS 113.592.000 - 159.028.000; Vollzeit

Zusammenfassung

Yo Ai Labs is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer for an AI vision platform running on Kubernetes, focused on enterprise video analytics. The role is fully remote for LATAM-based candidates and requires working US East Coast business hours.

During onboarding, you will learn the platform, support processes, and participate in internal training and certification. You will diagnose complex platform, infrastructure, and deployment issues, collaborating with

Qualifikationen

• Minimum 2 years in technical support, preferably Tier 2/3.
• Strong hands-on Kubernetes experience in production.
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS, AWS, Azure).
• Strong troubleshooting across software, infrastructure, networking, and distributed environments.
• Experience directly engaging with customers in a technical role.
• Excellent written and spoken English.
• Ability to investigate complex issues independently and collaborate with engineering teams.
• Nice to have: AWS/Azure experience, Linux troubleshooting, containers, networking, monitoring and logging, enterprise software exposure, and AI/vision familiarity.

Aufgaben

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Kenntnisse

Customer-focused communication

Problem-solving

English proficiency

Tools

Kubernetes

Cloud platforms (AWS/Azure)

Linux

Jobbeschreibung

Yo Ai Labs is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer for an AI vision platform running on Kubernetes, focused on enterprise video analytics. The role is fully remote for LATAM-based candidates and requires working US East Coast business hours.

During onboarding, you will learn the platform, support processes, and participate in internal training and certification. You will diagnose complex platform, infrastructure, and deployment issues, collaborating with