Remote Datacenter Technical Project Manager

Colgate Palmolive; San Luis; Remote; ARS 136,732,000 - 197,502,000; Full time

Job summary

Colgate Palmolive is seeking a Technical Project Manager for a remote Data Center role. You will serve as the primary technical contact for client accounts, guiding onboarding, scoping, and technical reviews across the project lifecycle.

You will manage tickets in Jira/ServiceNow, track multi-workstream projects, and ensure on-site and remote-hands activities meet scope, budgets, and safety standards. Strong communication is essential for success in this role.

Qualifications

• 3+ years of datacenter operations or technical infrastructure experience.
• Direct client-facing experience in a technical role.
• Hands-on with server hardware, structured cabling, power distribution, and remote-hands operations.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalations.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

Datacenter operations

Server hardware

Structured cabling

Power distribution

Remote hands

Strong communication

Tools

Jira

ServiceNow

Zendesk

Job description

Colgate Palmolive is seeking a Technical Project Manager for a remote Data Center role. You will serve as the primary technical contact for client accounts, guiding onboarding, scoping, and technical reviews across the project lifecycle.

You will manage tickets in Jira/ServiceNow, track multi-workstream projects, and ensure on-site and remote-hands activities meet scope, budgets, and safety standards. Strong communication is essential for success in this role.