Lead Data Center Projects - Remote & Client-Facing

The Global Talent Co.; Tandil; A distancia; ARS 91.385.000 - 137.078.000; Jornada completa

Descripción de la vacante

The Global Talent Co. is hiring a Technical Project Manager - Data Center for a remote role.

You will be the primary technical contact for client accounts, lead onboarding, and translate requirements into actionable work orders while owning SLA performance and delivery status. You will manage the full ticket lifecycle in ITSM tools (Jira, ServiceNow, Zendesk), oversee datacenter operations (server hardware, cabling, power, cooling), coordinate with vendors, and supervise a small technical team.

Formación

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role or account management with a technical background.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; you write tickets, emails, and client reports clearly.

Responsabilidades

• Act as the primary technical point of contact for client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalations.
• Maintain a live project dashboard for clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.

Conocimientos

Client-facing

Server hardware

Team leadership

Communication

Budget management

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

The Global Talent Co. is hiring a Technical Project Manager - Data Center for a remote role.

You will be the primary technical contact for client accounts, lead onboarding, and translate requirements into actionable work orders while owning SLA performance and delivery status. You will manage the full ticket lifecycle in ITSM tools (Jira, ServiceNow, Zendesk), oversee datacenter operations (server hardware, cabling, power, cooling), coordinate with vendors, and supervise a small technical team.