Remote Datacenter Project Manager

Smartrecruiters, Inc.; Rosario; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

Smartrecruiters, Inc. is seeking a Technical Project Manager for Data Center operations.

This remote role requires owning client projects, coordinating hardware deployment, and ensuring timely delivery across planning, procurement, and sign-off. You will manage tickets in ITSM tools, lead a small technical team, review work orders, and maintain dashboards while coordinating with vendors on lead times and changes.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.

Skills

Datacenter operations

Technical infrastructure

Client-facing experience

ITSM tooling

Vendor management

Team leadership

Technical communication

Remote work aptitude

Tools

Jira

ServiceNow

Zendesk

Job description

Smartrecruiters, Inc. is seeking a Technical Project Manager for Data Center operations.

This remote role requires owning client projects, coordinating hardware deployment, and ensuring timely delivery across planning, procurement, and sign-off. You will manage tickets in ITSM tools, lead a small technical team, review work orders, and maintain dashboards while coordinating with vendors on lead times and changes.