Remote Data Center Project Lead

Smartrecruiters, Inc.; Municipio de Rincón de los Sauces; Remote; ARS 2,000,000 - 3,200,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Technical Project Manager for Data Center projects, working remotely with clients and internal teams. You will own client technical engagement, scope, and delivery across hardware, cabling, power and cooling, and remote hands, ensuring SLAs and clear documentation.

The role requires hands‑on hardware familiarity and experience coordinating multi‑stream projects, budgets, and vendor interactions to deliver on time and within scope.

Qualifications

• 3+ years in datacenter operations or technical infrastructure
• Direct client-facing experience in a technical role
• Hands‑on familiarity with server hardware, cabling, power and cooling
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly — without handoffs
• Build long‑term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on‑site and remote-hands work: server rack/stack, cabling, power, cooling
• Review and validate work orders for technical accuracy before client‑facing delivery
• Coordinate with vendors on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on‑site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Datacenter ops

Technical infra

Client-facing

Vendor mgmt

Tools

Jira

ServiceNow

Zendesk

Job description

SmartRecruiters, Inc. is seeking a Technical Project Manager for Data Center projects, working remotely with clients and internal teams. You will own client technical engagement, scope, and delivery across hardware, cabling, power and cooling, and remote hands, ensuring SLAs and clear documentation.

The role requires hands‑on hardware familiarity and experience coordinating multi‑stream projects, budgets, and vendor interactions to deliver on time and within scope.