Remote Data Center Program Manager

Digital Executive; Neuquén; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Digital Executive is seeking a Technical Project Manager for Data Center (Remote). You will own client relationships, translate requirements into actionable tickets, and manage the full project lifecycle from onboarding to delivery.

You will oversee on-site and remote hands work, ensure adherence to change management, and coordinate with vendors for procurement and RMA logistics. This is a hands-on leadership role that emphasizes clear communication and operational excellence.

Qualifications

• 3+ years in datacenter operations or related field.
• Hands-on with server hardware, cabling, power, and cooling.
• Direct client-facing technical experience or technical ops with client exposure.
• Proficiency with ITSM/tools: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor PO numbers.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; you write tickets, emails, and client reports clearly.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating unnecessarily.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

Datacenter operations

Client-facing experience

ITSM tooling

Team leadership

Tools

Jira

ServiceNow

Zendesk

Job description

Digital Executive is seeking a Technical Project Manager for Data Center (Remote). You will own client relationships, translate requirements into actionable tickets, and manage the full project lifecycle from onboarding to delivery.

You will oversee on-site and remote hands work, ensure adherence to change management, and coordinate with vendors for procurement and RMA logistics. This is a hands-on leadership role that emphasizes clear communication and operational excellence.