Remote Data Center Project Lead

Digital Executive; Ciudad de Mendoza; Remote; ARS 136,254,000 - 181,672,000; Full time

Job summary

Digital Executive is seeking a Technical Project Manager - Data Center to serve as the primary technical contact for client accounts, guiding projects from onboarding through delivery. You will manage the full ticket lifecycle, coordinate with vendors, and oversee on-site and remote‑hands work to ensure milestones are met with high quality.

You will supervise a small team, maintain SOPs and runbooks, and ensure safety and change processes are followed.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client‑facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on‑site.

Skills

Datacenter ops

Client-facing

ITSM tooling

Server hardware

Vendor coordination

Team leadership

Communication

Tools

Jira

ServiceNow

Zendesk

Job description

Digital Executive is seeking a Technical Project Manager - Data Center to serve as the primary technical contact for client accounts, guiding projects from onboarding through delivery. You will manage the full ticket lifecycle, coordinate with vendors, and oversee on-site and remote‑hands work to ensure milestones are met with high quality.

You will supervise a small team, maintain SOPs and runbooks, and ensure safety and change processes are followed.