Remote - Customer Support Specialist (English & Spanish Speaking) - LATAM Region

Torrero Ltd.; Comisión de Fomento de Perú; Hybrid; ARS 63,611,000 - 96,932,000; Full time

Benefits offered by this job

Remote work

28 paid days off per year

Seniority leave

Career growth opportunities

Global team

Job summary

Torrero Ltd. is seeking a customer support specialist fluent in English and Spanish to assist a global audience from a fully remote setting.

You will handle live chat inquiries, identify user needs, and troubleshoot feature usage in a fast-paced, startup-style environment. The role emphasizes excellent communication, teamwork, and the ability to multitask across multiple channels, with a focus on delivering high-quality customer experiences.

Qualifications

• Fluent in English; Spanish proficiency is a plus.
• Experience in customer support roles.

Responsibilities

• Answer incoming requests from customers via live chat.
• Identify customer needs and help users with features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather customer feedback for Product, Sales and Marketing teams.

Skills

English

Spanish

Customer support experience

Communication skills

Teamwork

PC skills

Attention to detail

Multitasking

Shift flexibility

Job description

Welcome toTorrero- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

• You should be proficient in English and Spanish languages
• You must have work experience in support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work indifferent shift schedules (day & evening & night) and on weekends

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus
  

We offer:

• Fully remote job - work from anywhere you want
• Competitive compensation
• 28 paid days off per year
• Seniority leave
• Real career opportunities and professional growth
• The great team across the world

Hiring Stages:

• Online Assessment
• Introductory Call
  
• Hiring Manager Round
• Candidate Reference Check
• Offer Letter