Remote Customer Support Specialist for US Clients

Virtustant; Argentina; Remoto; ARS 38.712.000 - 65.037.000; Tempo integral

Benefícios oferecidos por esta vaga

100% remote work

US-based clients

Payments in USD or local currency

Long-term positions

Resumo da vaga

Virtustant is a fully remote staffing company connecting professionals in Latin America and South Africa with US businesses. The Customer Service Representative will be the voice of our clients, helping customers by phone, email and chat.

You will handle inquiries, resolve issues, log interactions, and escalate when needed while staying updated on products and policies. A quiet home setup, headset, reliable internet, and advanced English are required.

Qualificações

• 1+ year of customer service experience.
• Advanced English (C1 or higher) with clear pronunciation.
• Empathy, patience and a problem-solving attitude.
• Comfortable with help desk tools.
• A quiet workspace, a headset and a reliable internet connection.

Responsabilidades

• Answer inbound calls, emails and chats.
• Resolve questions, orders and issues.
• Log every interaction in the help desk or CRM.
• Escalate complex cases to the right team.
• Follow up to make sure customers are satisfied.
• Keep up to date with products and policies.

Conhecimentos

Customer service

Advanced English

Empathy

Problem solving

Help desk tools

Remote work setup

Ferramentas

Zendesk

Freshdesk

Gorgias

Descrição da vaga

Virtustant is a fully remote staffing company connecting professionals in Latin America and South Africa with US businesses. The Customer Service Representative will be the voice of our clients, helping customers by phone, email and chat.

You will handle inquiries, resolve issues, log interactions, and escalate when needed while staying updated on products and policies. A quiet home setup, headset, reliable internet, and advanced English are required.