Customer Support Specialist - Fully Remote

mercor; Argentina; Remote; ARS 60,635,000 - 75,794,000; Part time

Job summary

Mercor is seeking a Customer Success Engineer for Latin America to support our remote talent ecosystem. You will respond to inquiries, triage issues, and collaborate with product teams to improve the platform.

This contract role requires strong English, SaaS support experience, and the ability to debug modern web apps (React/Node/Flask). Remote work from LatAm is encouraged, with competitive compensation.

Qualifications

• Degree in Computer Science, Software Engineering, or related technical field or equivalent experience.
• 2-5 years of experience supporting customers on web applications.
• Experience using a SaaS-based support platform (Zendesk, Intercom, Help Scout, Freshdesk, Crisp).

Responsibilities

• Respond to support requests from Mercor’s talent pool applying for roles on our platform.
• Triage and investigate issues by examining telemetry data, network requests, and browser troubleshooting.
• Consolidate insights and recommend product improvements.
• Create talent-facing documentation for common questions in the support queue.
• Maintain enthusiastic, professional English in replies.

Skills

Debug web apps

SaaS support experience

Customer-facing support

Education

CS/Software Engineering degree or related field

Tools

Zendesk

Intercom

Help Scout

Freshdesk

Crisp

Job description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey.

Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $40,000–$50,000 Location: Remote

Responsibilities

• Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
• Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
• Consolidate insights and make recommendations about product areas needing improvement.
• Build talent-facing documentation to address common questions in our support queue.
• Maintain enthusiasm and positivity while writing replies in near-perfect English.

Qualifications Must-Have

• Ability to debug web applications, likely from a Degree in Computer Science , Software Engineering , or a related technical field OR experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.
• Experience doing SaaS-based product work .
• Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , or Crisp .

Originally posted on Himalayas