Remote Customer Service Specialist — Growth & Training

Ovation Law Firm; Ciudad de Mendoza; À distance; ARS 420 000 - 520 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Training and professional development

Supportive and collaborative team

Résumé du poste

Ovation Law Firm is seeking a friendly and professional Customer Service Representative to join our remote team. You will assist clients with inquiries, reservations, and general support while maintaining a positive customer experience.

Ideal candidates have strong communication, interpersonal, and problem-solving skills, with experience in customer service or related fields. You will work independently and as part of a collaborative team, using CRM systems to manage records and ensure

Qualifications

• High school diploma or equivalent is required.
• Prior customer service, hospitality, sales, travel, or admin experience preferred.
• Excellent verbal and written communication skills are essential.
• Strong interpersonal and problem-solving abilities are required.
• Professional, friendly, and calm under pressure in challenging situations.

Responsabilités

• Respond to inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Assist with reservations, requests, changes, cancellations, and general questions.
• Resolve customer concerns professionally and promptly.
• Follow up to ensure customer needs are addressed and records updated.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multi-tasking

Detail orientation

CRM familiarity

Independence and teamwork

Formation

High school diploma or equivalent

Outils

CRM systems

Email clients

Description du poste

Ovation Law Firm is seeking a friendly and professional Customer Service Representative to join our remote team. You will assist clients with inquiries, reservations, and general support while maintaining a positive customer experience.

Ideal candidates have strong communication, interpersonal, and problem-solving skills, with experience in customer service or related fields. You will work independently and as part of a collaborative team, using CRM systems to manage records and ensure