Remote Client Liaison & Sales Support Specialist

Fletcher Jones; Rosario; Remote; ARS 300,000 - 540,000; Full time

Job summary

Fletcher Jones is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers via phone, email and chat, providing accurate information and friendly service.

You will handle reservations, follow-ups, and general inquiries, escalate complex issues, and maintain up-to-date records in the CRM system while upholding company policies. The ideal candidate communicates clearly, stays calm in challenging situations, and collaborates with internal

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful with difficult customers.
• Attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Maintain accurate customer information and records in CRM systems.
• Escalate complex issues to appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.

Skills

Customer service

Communication

Problem-solving

Multitasking

CRM software

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Fletcher Jones is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers via phone, email and chat, providing accurate information and friendly service.

You will handle reservations, follow-ups, and general inquiries, escalate complex issues, and maintain up-to-date records in the CRM system while upholding company policies. The ideal candidate communicates clearly, stays calm in challenging situations, and collaborates with internal