Remote Customer Service & Reservations Pro

Mcdonald'S - Arcos Dorados; La Pampa; Remote; ARS 1,339,000 - 1,786,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Job summary

Mcdonald'S - Arcos Dorados is seeking a friendly and professional Customer Service Representative to join our Customer Experience team. In a remote role, you will assist customers via phone, email, chat, and other channels, resolving questions, reservations, and requests while upholding our service standards.

You will maintain accurate records, collaborate with internal teams, and escalate complex issues when needed.

Qualifications

• High school diploma or equivalent.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Teamwork

CRM systems

Attention to detail

Technical proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Email

Job description

Mcdonald'S - Arcos Dorados is seeking a friendly and professional Customer Service Representative to join our Customer Experience team. In a remote role, you will assist customers via phone, email, chat, and other channels, resolving questions, reservations, and requests while upholding our service standards.

You will maintain accurate records, collaborate with internal teams, and escalate complex issues when needed.