Remote LATAM Customer Retention Specialist

Community Sports Partners; Buenos Aires; Remote; ARS 15.726.000 - 18.836.000; Vollzeit

Benefits dieser Stelle

Retention bonuses

Remote work within LATAM

Zusammenfassung

Community Sports Partners is seeking a customer-focused specialist to assist sports-program customers, resolve issues and drive retention. You will own enquiries through resolution, support renewals, and explain options within policy while maintaining CRM records.

This is a remote, full-time role open to candidates across Latin America. Base pay is US$1,000 per month with retention bonuses; shifts follow Toronto/Eastern evening hours and weekends. Excellent English is required.

Qualifikationen

• Customer-service experience, ideally with renewals, retention or complaint resolution.
• Excellent spoken and written English and confidence handling customer conversations by phone.
• Empathy, sound judgment and the ability to explain options clearly under pressure.
• Reliable organization, attention to detail and experience maintaining CRM or support-system records.

Aufgaben

• Respond to customer enquiries by phone, email and SMS with clear, accurate information and timely follow-through.
• Investigate complaints, coordinate solutions with operations and keep the customer informed until the issue is resolved.
• Proactively follow up with customers at risk of leaving, understand the underlying concern and explain appropriate options within company policies.
• Handle renewal and re-enrolment conversations and approved campaigns to win back former customers.
• Maintain accurate CRM notes, follow-up commitments and reasons for cancellations or non-renewal.
• Escalate refund, credit or policy exceptions for approval and respect customer decisions.
• Report recurring service issues and opportunities to improve customer satisfaction and retention.

Kenntnisse

Customer service

Renewals

Complaint resolution

CRM systems

Remote work setup

English fluency

Tools

CRM software

Jobbeschreibung

Community Sports Partners is seeking a customer-focused specialist to assist sports-program customers, resolve issues and drive retention. You will own enquiries through resolution, support renewals, and explain options within policy while maintaining CRM records.

This is a remote, full-time role open to candidates across Latin America. Base pay is US$1,000 per month with retention bonuses; shifts follow Toronto/Eastern evening hours and weekends. Excellent English is required.