Remote - Customer Support Specialist (English & Spanish Speaking) - LATAM Region

Torrero Ltd.; Comisión de Fomento de Perú; Hybrid; ARS 46,491,000 - 85,234,000; Full time

Benefits offered by this job

Fully remote

28 paid days off per year

Seniority leave

Career growth opportunities

Global team

Job summary

Torrero Ltd. is seeking a customer support specialist to assist users in English and Spanish.

You will respond to live chat inquiries, identify customer needs, and help users navigate our features in a fast-paced, global startup environment. This fully remote role offers competitive compensation, 28 paid days off per year, seniority leave, and clear opportunities for professional growth as the company expands globally.

Qualifications

• Fluent in English and Spanish.
• Prior work experience in customer support.
• Excellent communication skills.

Responsibilities

• Respond to incoming requests via live chat.
• Identify customer needs and assist with features.
• Analyze and report product malfunctions.
• Follow up to resolve technical and product issues.
• Gather customer feedback for Product, Sales and Marketing teams.

Skills

Bilingual English/Spanish

Support experience

Strong communication

Team player

PC skills

Attention to detail

Multi-tasking

Shift flexibility

Job description

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you're most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

• You should be proficient in English and Spanish languages
• You must have work experience in support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work indifferent shift schedules (day & evening & night) and on weekends

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus

We offer:

• Fully remote job - work from anywhere you want
• Competitive compensation
• 28 paid days off per year
• Seniority leave
• Real career opportunities and professional growth
• The great team across the world

Hiring Stages:

• Online Assessment
• Introductory Call
• Hiring Manager Round
• Candidate Reference Check
• Offer Letter