Remote Customer Experience Specialist

Hilton; Pilar; Remote; ARS 800,000 - 1,100,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, follow-ups, and general support while representing the company professionally.

This remote role requires clear communication across phone, email, chat, and other channels. You will maintain accurate records, escalate complex issues, and collaborate with internal teams to ensure a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Team player

Multitasking

Detail-oriented

CRM tools

Independent worker

Education

High school diploma or equivalent

Tools

CRM platforms

Email

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, follow-ups, and general support while representing the company professionally.

This remote role requires clear communication across phone, email, chat, and other channels. You will maintain accurate records, escalate complex issues, and collaborate with internal teams to ensure a positive customer experience.