Remote Customer Service Specialist

Hirelago.Com; Buenos Aires; Remote; ARS 36,896,000 - 64,569,000; Full time

Benefits offered by this job

Remote work environment

Training and development opportunities

Job summary

Proofpoint in Cordoba, Argentina is seeking a friendly Customer Service Representative to join our remote team. You will handle inquiries across phone, email, and chat, provide product information, and ensure a positive customer experience.

The role involves assisting customers with reservations and general support, resolving issues professionally, and coordinating with internal teams to fulfill requests. A high school diploma and strong communication skills are required, with experience in

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize.
• Proficient with computers, email, CRM systems, and digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM systems

Email clients

Computers & digital tools

Job description

Proofpoint in Cordoba, Argentina is seeking a friendly Customer Service Representative to join our remote team. You will handle inquiries across phone, email, and chat, provide product information, and ensure a positive customer experience.

The role involves assisting customers with reservations and general support, resolving issues professionally, and coordinating with internal teams to fulfill requests. A high school diploma and strong communication skills are required, with experience in