Remote Customer Experience Agent - Reservations & Support

Consejo Profesional De Ciencias Económicas De La Ciudad Autónoma De Buenos Aires; Santa Fe Capital; Remote; ARS 36,896,000 - 64,569,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Job summary

Mendoza Traveling with Mich is seeking a remote Customer Service Representative to join their team. The role focuses on assisting customers with questions, reservations, follow-ups, and general support while maintaining a professional and helpful demeanor.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to work independently within a collaborative team. Experience with CRM tools and bilingual English/Spanish is a plus.

Qualifications

• High school diploma required.
• Experience in customer service, hospitality, sales, travel, or admin preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet customer service, quality, and productivity standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Education

High school diploma

Tools

CRM systems

Email

MS Office

Job description

Mendoza Traveling with Mich is seeking a remote Customer Service Representative to join their team. The role focuses on assisting customers with questions, reservations, follow-ups, and general support while maintaining a professional and helpful demeanor.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to work independently within a collaborative team. Experience with CRM tools and bilingual English/Spanish is a plus.