Remote Customer Care Specialist

Core Code io; Santiago del Estero; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Care Representative to support customers through email, chat, phone, and other channels. The role emphasizes friendly, patient, and solution-oriented service with strong communication and problem-solving skills.

You will handle inquiries, assist with orders and services, resolve issues, and maintain accurate interaction records. A courteous, customer-first mindset and the ability to work remotely are essential.

Formación

• Experience in customer care or related role.
• Strong communication and interpersonal skills.
• Able to work independently and in a remote team.
• Manage multiple interactions while maintaining service quality.
• Reliable internet and suitable remote setup.
• Positive, customer-oriented attitude.
• English proficiency if handling English-speaking customers.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information and helpful solutions to questions.
• Assist customers with requests, orders, services, or general issues.
• Handle complaints professionally and resolve them effectively.
• Follow up to ensure concerns are resolved.
• Escalate complex issues to the appropriate department.
• Maintain records of customer interactions and requests.
• Adhere to company policies and care standards.
• Identify recurring issues and share feedback with teams.
• Maintain a positive, empathetic approach in all interactions.
• Collaborate with internal teams for a smooth customer experience.

Conocimientos

Verbal communication

Written communication

Customer service

Empathy

Problem solving

Active listening

Multitasking

CRM systems

Remote work

English proficiency

Herramientas

CRM platforms

Ticketing platforms

Descripción del empleo

Core Code io is seeking a Customer Care Representative to support customers through email, chat, phone, and other channels. The role emphasizes friendly, patient, and solution-oriented service with strong communication and problem-solving skills.

You will handle inquiries, assist with orders and services, resolve issues, and maintain accurate interaction records. A courteous, customer-first mindset and the ability to work remotely are essential.