Remote Customer Care & Engagement Specialist

Scale Jet; Buenos Aires; Presencial; ARS 600.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Flexible hours

Autonomy over work

Descripción de la vacante

Scale Jet is seeking a proactive Customer Care Specialist for a full-time remote role. You will handle email, live chat, and social media inquiries with warmth and accuracy, supporting customers across e-commerce channels.

The ideal candidate speaks fluent English, has experience in email/chat support, uses CRM tools, and can initiate outreach to nurture relationships. This remote position offers flexible hours and a collaborative, fast-growing environment.

Formación

• Fluent English with excellent written communication.
• Experience in email and chat-based customer support, preferably in e-commerce.
• Empathetic, solution-oriented, and detail-focused.
• Proficient with CRM tools and social media channels for customer engagement.
• Comfortable with proactive outreach and community interaction.
• Able to manage multiple tasks in a remote setting.

Responsabilidades

• Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
• Actively reach out to customers via social media and messaging platforms to share content and updates.
• Handle questions related to orders, shipping, product issues, warranties, and returns.
• Manage marketplace reviews and brand reputation through social channels.
• Upsell or cross-sell relevant products where appropriate.
• Document all interactions in the CRM system.
• Collaborate with internal teams to resolve concerns.
• Maintain a consistent, kind, calm, professional tone in written communications.
• Contribute ideas to improve customer experience and engagement strategy.

Conocimientos

Fluent English

Email support

Chat support

CRM tools

Remote work

Descripción del empleo

Scale Jet is seeking a proactive Customer Care Specialist for a full-time remote role. You will handle email, live chat, and social media inquiries with warmth and accuracy, supporting customers across e-commerce channels.

The ideal candidate speaks fluent English, has experience in email/chat support, uses CRM tools, and can initiate outreach to nurture relationships. This remote position offers flexible hours and a collaborative, fast-growing environment.