Multi-Channel Customer Support Specialist

Core Code io; Santiago del Estero; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, phone, and other channels. You will listen to customers, understand needs, and resolve issues with accurate, timely solutions.

You will collaborate with internal teams to improve the overall experience, maintain records, and follow service standards while staying calm and professional in all interactions.

Formación

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conocimientos

Communication

Customer service

Problem solving

Needs understanding

Attention to detail

Multitasking

CRM systems

Calm under pressure

Computer skills

SPK program

Descripción del empleo

Core Code io is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, phone, and other channels. You will listen to customers, understand needs, and resolve issues with accurate, timely solutions.

You will collaborate with internal teams to improve the overall experience, maintain records, and follow service standards while staying calm and professional in all interactions.