Remote Bilingual Appointment Setter - Spanish Speaker

Virtustant; Neuquén; Remote; ARS 64,907,000 - 120,542,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured onboarding

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing US SaaS company transforming the construction permitting industry. This 100% remote role is located for Latin America and serves as the first point of contact for customers, assisting with permit filings, account management, and platform usage.

Key responsibilities include handling inbound calls, resolving questions about permit status, documents, billing, and ensuring issues are resolved with ownership.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
• Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues, inefficiencies, and improvement opportunities.
• Communicate insights and suggestions to the product and operations teams.

Skills

Customer service experience

English fluency

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing US SaaS company transforming the construction permitting industry. This 100% remote role is located for Latin America and serves as the first point of contact for customers, assisting with permit filings, account management, and platform usage.

Key responsibilities include handling inbound calls, resolving questions about permit status, documents, billing, and ensuring issues are resolved with ownership.