Bilingual Customer Support Rep (EN/ES) - Remote

Valatam; Tandil; Remote; ARS 64,907,000 - 101,997,000; Full time

Benefits offered by this job

Flexible scheduling

Fully remote

Onboarding & training

Growth opportunities

Supportive culture

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role with a fast-growing SaaS company serving construction permit needs in the U.S. You will be the first point of contact for customers, handling permit filings, account setup, and billing questions while maintaining high service levels.

The role emphasizes independent problem solving, ownership of issues, and clear communication.

Qualifications

• Minimum 2 years of customer service in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and working with spreadsheets.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Resolve questions on permit status, document uploads, account setup, and billing.
• Use critical thinking to resolve issues outside standard playbooks.
• Own customer issues through resolution and escalate when needed.
• Follow up with customers to confirm resolution.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role with a fast-growing SaaS company serving construction permit needs in the U.S. You will be the first point of contact for customers, handling permit filings, account setup, and billing questions while maintaining high service levels.

The role emphasizes independent problem solving, ownership of issues, and clear communication.