Remote Appointment Setter - Spanish Speaker (SaaS Support)

Virtustant; Ciudad de Mendoza; Remote; ARS 49,453,000 - 74,179,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This 100% remote Customer Support Representative role is the first point of contact for customers, handling permit filings, account management, and platform usage.

You will work from anywhere with a reliable internet connection, communicate in English, and use Excel and CRM tools. The position emphasizes problem solving, ownership, and continuous improvement within a

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English proficiency

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This 100% remote Customer Support Representative role is the first point of contact for customers, handling permit filings, account management, and platform usage.

You will work from anywhere with a reliable internet connection, communicate in English, and use Excel and CRM tools. The position emphasizes problem solving, ownership, and continuous improvement within a