Remote Spanish-Speaking Support Pro for SaaS Permitting

Virtustant; La Pampa; Remote; ARS 61,816,000 - 92,724,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured onboarding and training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We are seeking a Customer Support Representative to be the first point of contact for customers in Latin America.

The role is 100% remote, primarily phone-based, and focuses on permit filings, account management, and platform usage. You will use critical thinking to resolve issues, document interactions, and collaborate with product and operations teams to improve

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Call center experience

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We are seeking a Customer Support Representative to be the first point of contact for customers in Latin America.

The role is 100% remote, primarily phone-based, and focuses on permit filings, account management, and platform usage. You will use critical thinking to resolve issues, document interactions, and collaborate with product and operations teams to improve