Player Support Specialist — Elevate Customer Experience in iGaming

SkillOnNet; Buenos Aires; Presencial; ARS 4.464.000 - 7.142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly incentive bonus

Medical insurance plan

Career advancement opportunities

Descripción de la vacante

SkillOnNet is hiring a Customer Support Representative in Argentina. You will interact with customers, assist with inquiries, and represent the company with a vibrant, responsible attitude as you work in shift-based environments.

You will handle inquiries via Webchat, Email, and Phone, maintain high-quality service, and strive for first-contact resolution while embracing a Safer Gaming philosophy and ongoing training opportunities.

Formación

• Proven customer service experience welcomed but in-house training is provided.
• Strong communication and public relations skills are required.
• Ability to adapt to diverse customers and work under pressure.

Responsabilidades

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying complaints and guiding resolution.
• Responding to inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests when needed.
• Investigating player concerns thoroughly.
• Promoting a Safer Gaming philosophy.
• Staying up-to-date on rules, processes, and licensing needs.
• Contributing to team results and going above and beyond for customers.
• Participating in onboarding programs.

Conocimientos

Customer service

Public relations

Active listening

Touch typing

Communications under pressure

Accountability

Herramientas

CRM software

Webchat

Email

Descripción del empleo

SkillOnNet is hiring a Customer Support Representative in Argentina. You will interact with customers, assist with inquiries, and represent the company with a vibrant, responsible attitude as you work in shift-based environments.

You will handle inquiries via Webchat, Email, and Phone, maintain high-quality service, and strive for first-contact resolution while embracing a Safer Gaming philosophy and ongoing training opportunities.