Multilingual Customer Support Specialist | Growth & Perks

SkillOnNet; Buenos Aires; Presencial; ARS 25.247.000 - 42.079.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly incentive bonus

Medical insurance plan

Descripción de la vacante

SkillOnNet is seeking a Customer Support Representative in Buenos Aires to assist customers across Webchat, Email and Phone. You will represent the company with a vibrant, responsible attitude and work in shifts to ensure timely, high-quality support.

We offer comprehensive in-house training, a competitive salary package with a monthly incentive bonus, and the chance to join one of the world’s largest iGaming organisations with medical insurance options.

Formación

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters.
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure.
• Accountability and conscientiousness.

Responsabilidades

• Communicate with customers in their designated language.
• Deliver high-quality interactions with attention to detail.
• Provide outstanding client experience and resolve issues on first contact.
• Resolve product and service issues by clarifying complaints and guiding actions.
• Respond to inquiries via Webchat, Email, and Phone promptly.
• Escalate requests when needed.
• Investigate player concerns thoroughly.
• Promote a Safer Gaming philosophy.
• Stay up-to-date on rules, processes, and licensing needs.
• Contribute to team goals by achieving results.
• Go above and beyond when engaging customers.
• Take part in onboarding programs.

Conocimientos

Communication skills

Active listening

Public relations

Touch typing

Computer proficiency

Under pressure

Accountability

Conscientiousness

Customer orientation

Descripción del empleo

SkillOnNet is seeking a Customer Support Representative in Buenos Aires to assist customers across Webchat, Email and Phone. You will represent the company with a vibrant, responsible attitude and work in shifts to ensure timely, high-quality support.

We offer comprehensive in-house training, a competitive salary package with a monthly incentive bonus, and the chance to join one of the world’s largest iGaming organisations with medical insurance options.