Live Casino Operations & Incident Support Specialist

Evolution; Buenos Aires; Presencial; ARS 81.768.377 - 109.024.503; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Career Growth Opportunities

Opportunity to work with a global leader in online gaming

Descripción de la vacante

Evolution is seeking a Service Support Specialist in Buenos Aires. This role involves monitoring live casino play, correcting user and technical errors, ensuring operations are uninterrupted, and training team members for optimal performance. Candidates must have strong organizational skills and be proficient in both English and Spanish. Experience in a similar role is essential, and familiarity with tools like JIRA and TTS is a plus. A competitive compensation package and career growth opportunities are offered.

Formación

• Experience in a similar role is required.
• Ability to maintain confidentiality is essential.
• Strong ability to resolve interpersonal and interdepartmental issues.

Responsabilidades

• Monitor live casino play, correct user and technical errors.
• Ensure tables are operational and document errors in real-time.
• Identify and resolve all game irregularities.

Conocimientos

Organizational skills

IT knowledge

Communication skills in English and Spanish

Teamwork skills

Decision-making skills

Herramientas

JIRA

TTS

WIKI

Descripción del empleo

Evolution is seeking a Service Support Specialist in Buenos Aires. This role involves monitoring live casino play, correcting user and technical errors, ensuring operations are uninterrupted, and training team members for optimal performance. Candidates must have strong organizational skills and be proficient in both English and Spanish. Experience in a similar role is essential, and familiarity with tools like JIRA and TTS is a plus. A competitive compensation package and career growth opportunities are offered.