Customer Service Representative

SkillOnNet; Buenos Aires; Presencial; ARS 4.464.000 - 7.142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly incentive bonus

Medical insurance plan

Career advancement opportunities

Descripción de la vacante

SkillOnNet is hiring a Customer Support Representative in Argentina. You will interact with customers, assist with inquiries, and represent the company with a vibrant, responsible attitude as you work in shift-based environments.

You will handle inquiries via Webchat, Email, and Phone, maintain high-quality service, and strive for first-contact resolution while embracing a Safer Gaming philosophy and ongoing training opportunities.

Formación

• Proven customer service experience welcomed but in-house training is provided.
• Strong communication and public relations skills are required.
• Ability to adapt to diverse customers and work under pressure.

Responsabilidades

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying complaints and guiding resolution.
• Responding to inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests when needed.
• Investigating player concerns thoroughly.
• Promoting a Safer Gaming philosophy.
• Staying up-to-date on rules, processes, and licensing needs.
• Contributing to team results and going above and beyond for customers.
• Participating in onboarding programs.

Conocimientos

Customer service

Public relations

Active listening

Touch typing

Communications under pressure

Accountability

Herramientas

CRM software

Webchat

Email

Descripción del empleo

We are SkillOnNet. Our aim is to be the world leader in gaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities.

• Effectively communicating with customers in their designated language
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
• Escalating requests where needed
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs

What we are looking

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
• Strong communication/public relations along with active listening skills required
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required
• Ability to perform under pressure
• Accountability and conscientiousness

What's in it for you?

• Attractive salary package
• Monthly incentive bonus
• Options to enrol in Company's medical insurance plan
• A chance to advance professionally inside one of the world's largest iGaming organisation

What it's like to work at Skill On Net

• SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits